Privacy Policy

Who We Are

Amar Mokam under the domain name amarmokam.com is a product of SAHIRA, a digital business operating system and marketplace enabling retailers, wholesalers, manufacturers, and distributors to manage offline and online operations, including social media integrations via the Seller Panel.

1. Scope of Data Collection

This Privacy Policy applies to:

• Our websites, apps, and marketplace (the “Platform”).
• The Seller Panel and integrations with social networks (Facebook, Instagram, WhatsApp, YouTube, TikTok).

2. Personal Information We Collect

Information you provide:

• Account & profile details
• Business data (products, sales, inventory)
• Billing & financial info
• Communications (support, feedback)

Information we collect automatically:

• Device & usage (IP, browser, logs)
• Cookies & tracking data

3. How We Use Data

• Provide, operate, and support the Platform and Seller Panel
• Enable social integrations (post scheduling, inbox, comment moderation, Ads Management) within permissions you grant
• Process orders, subscriptions, payments, and invoicing
• Offer customer support, training, and onboarding
• Improve features, conduct analytics, and develop AI insights on aggregated/anonymized datasets
• Prevent fraud, enforce terms, and comply with laws
• Send service notices; with consent or as permitted, send marketing communications (opt-out anytime)

4. Sharing of Data

• Service providers (hosting, cloud, analytics, payment processing, SMS/WhatsApp gateways, customer support) under confidentiality and data processing terms
• Social platforms you authorize, limited to scopes you grant (e.g., manage_pages, business_messaging). OAuth tokens stored securely and rotated; we never store your passwords
• Logistics/fulfillment and financial partners you choose to connect

5. Legal Bases

• Contract performance
• Legitimate interest
• Consent
• Legal obligations

6. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, analytics, and advertising. You can manage preferences via your browser.

7. Data Retention

We retain personal data as long as necessary to provide the services or comply with legal obligations. Data may be anonymized or deleted upon request where applicable.

8. Security

We apply technical and organizational measures to protect your data (encryption, access controls, monitoring). No system is 100% secure, but we strive to protect your information.

9. Your Rights

• Access, correction, deletion
• Withdraw consent at any time
• Object to processing
• Data portability

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from them. If identified, such data will be deleted.

11. International Transfers

Your data may be transferred to servers outside your country. We ensure safeguards such as standard contractual clauses or adequacy decisions.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a “last updated” date. Significant changes will be communicated.