User Agreement of Amar Mokam

This User Agreement (“Agreement”) supplements the Terms & Conditions and governs your relationship with Amar Mokam as a registered user, seller, or authorized staff.

1. Roles & Responsibilities

  • Account Owner: The business entity or individual who created the primary account.
  • Authorized Users/Staff: Individuals granted roles (e.g., cashier, inventory manager, marketing).
  • You are responsible for actions taken under your account and must assign least-privilege roles.

2. Acceptable Use

  • Do not upload unlawful, deceptive, defamatory, obscene, or infringing content.
  • Do not sell prohibited items (controlled substances, weapons, counterfeit goods).
  • No fraud, spam, scraping, or security breaches.
  • Do not misuse Social Integrations (unauthorized messaging, policy-violating ads).

3. Content & Licensing

  • You warrant that you own or have rights to the content you upload.
  • You grant Amar Mokam a non-exclusive, worldwide, royalty-free license to host, reproduce, and display your content solely to provide the Platform and marketplace services.

4. Social Media Connections

  • Connect pages/accounts via OAuth and revoke anytime.
  • Responsible for lawfulness and platform compliance of posts, comments, ads, messages.
  • If a platform restricts permissions, related features may cease without liability to Amar Mokam.

5. Data & Privacy

  • We handle personal data under our Privacy Policy.
  • For business customer data, you control purpose & means; we act as processor/service provider.
  • Obtain consents from customers for marketing messages and comply with opt-out regulations.

6. Payments, Refunds & Disputes

  • Subscription fees and add-ons billed per plan.
  • Refunds limited to cases required by law or explicit policy.
  • Billing disputes must be raised within 30 days of the charge.

7. Service Levels & Maintenance

  • We aim for high availability with scheduled maintenance windows.
  • Emergency maintenance may occur without notice to protect security and stability.

8. Compliance & Audits

  • We may request documents to ensure compliance (trade license, tax registration).
  • Features may be suspended if suspicious or unlawful activity is detected.

9. Term & Termination

  • This Agreement continues until terminated.
  • Upon termination, access ceases; confidentiality, IP, payment, indemnity obligations survive.

10. Notices & Communication

  • We may send service announcements and legal notices to your registered email or in-app.
  • You can manage marketing preferences in settings or via unsubscribe links.

11. Miscellaneous

  • Assignment: You may not assign this Agreement without our consent.
  • Severability: If any provision is invalid, the remainder remains in effect.
  • Entire Agreement: This Agreement, the Terms & Conditions, and Privacy Policy constitute the entire agreement.

Optional Annexes

Annex A — Data Processing Addendum (DPA) (for B2B/Enterprise)
  • Roles: Customer = Controller; Amar Mokam = Processor/Service Provider.
  • Processing details (categories of data, purposes, duration).
  • Security measures, sub-processors list & notice mechanism.
  • International transfer mechanisms (e.g., SCCs where applicable).
  • Audit rights & breach notification timelines.
  • Deletion/return of data at termination.
Annex B — Social Media Integration Addendum
  • Specific permissions per platform (Meta, WhatsApp Business, YouTube, X, TikTok).
  • Prohibited uses (spam, scraping, disallowed ad categories).
  • Rate limits, token security, revocation process.
  • Cooperation on platform inquiries and enforcement actions.
Annex C — Acceptable Use Policy (AUP)
  • Clear list of prohibited content, products, and behaviors.
  • Enforcement steps and escalation (warning → temporary block → termination).
  • Reporting channel for abuse: abuse@amarmokam.com.

Contact

support@amarmokam.com

Dhaka, Bangladesh